SMS
Marketing
Agency
for Shopify Stores

FAQ

• What does an SMS marketing agency do?

  An SMS marketing agency plans, writes and runs the text messages your store sends: automated flows, campaigns, segmentation, subscriber growth and reporting. You may also see it called an SMS advertising agency or a text marketing agency; the work is the same. Text message marketing works best as part of a wider retention program, so we run it alongside email rather than as a separate channel.

• What does your SMS marketing service include?

  Strategy, automated SMS flows, SMS campaign management, segmentation, popups and signup offers that collect phone numbers, copywriting, and weekly reporting with monthly planning. Copy, design and build all happen in-house, so our text marketing services run as one program, not a set of separate tasks.

• How is SMS marketing different from email marketing?

  A text is short, read fast and costs more per message than an email. That makes SMS best for moments where timing matters, like an abandoned checkout, a launch or a restock, while email carries the longer stories, education and product detail. Used together, each channel does the job it is best at.

• Which SMS flows do you set up first?

  The ones closest to revenue: abandoned checkout, welcome, post-purchase and winback. Each is built around real purchase behavior and tested message by message, so the automations keep selling without touching your ad budget.

• How often should a Shopify store send SMS campaigns?

  Less often than email. SMS campaigns are kept for messages that earn a text: launches, restocks and time-limited offers, sent to the segments most likely to buy. That keeps unsubscribes low and every send worth reading.

• How do you grow an SMS subscriber list?

  Popups and signup offers on the store collect phone numbers together with emails, and new subscribers go straight into the welcome flow. If your list is small, subscriber growth starts on day one alongside the flows.

• Do you follow SMS consent rules?

  Yes. Texts go only to subscribers who gave explicit consent, every message includes a clear way to opt out, and sending times respect the subscriber's local time. Consent rules for SMS are stricter than for email, so they are built into the setup from the start.

• Do you write the SMS messages yourselves?

  Yes. Copywriting, design and build all happen in-house, so new messages and flow versions come out at the pace testing needs, and the tone matches your emails and your brand.

• Can SMS and email marketing work together?

  Yes, and they should. We plan both channels in one calendar, so customers get the right message in the right channel instead of the same offer twice. Read more about our email marketing work.

• When will SMS marketing start bringing revenue?

  Core flows usually go live and start generating revenue within the first 2-3 weeks. The full effect compounds over 2-3 months as campaigns, segmentation and subscriber growth build on top.

• How do you measure SMS marketing results?

  You get real-time dashboards and a weekly call. We compare revenue per send, flow contribution, click and conversion rates against the targets we agreed on, and anything more than twenty percent off target is raised before the call, not during it.

• What other services do you offer?

  Retention marketing as a full program, email marketing, paid social, paid search, SEO and web development. Which of them a project needs gets decided by the numbers, not by what we'd like to sell.