Privacy policy

Introduction 

1.1. UNKNOWN MARKETING (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, users, and visitors (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://um.marketing/] (the “Site”) and use our services. 

1.2. By accessing the Site and using our services, you agree to collecting and using your information as described in this Privacy Policy. If you disagree with the terms of this Privacy Policy, please do not access the Site or use our services.

Information we collect 

2.1. Personal Information: We may collect personal information that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, fill out a form, or contact us. This information may include your name, email address, phone number, and company name. 

2.2. Non-personal information: We may collect non-personal information automatically when interacting with the Site. This may include your IP address, browser type, operating system, referring URLs, access times, and the pages you view on the Site. 

2.3. Cookies and tracking technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your activity on the Site. Cookies help us enhance your experience by remembering your preferences and settings.

How we use your information 

3.1. To provide and improve our services: We use your information to provide, maintain, and improve our services, including managing your account and providing customer support. 

3.2. To communicate with you: We may use your information to contact you about your account, send you updates, newsletters, or promotional materials, and respond to your inquiries. 

3.3. To personalize your experience: We may use your information to personalize your experience on the Site by showing you content that interests you. 

3.4. To protect our interests: We may use your information to detect, prevent, and address fraudulent or illegal activity, as well as to enforce our Terms of Use. 

3.5. To comply with legal obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

Information sharing and disclosure 

4.1. Service providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. 

4.2. Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. 

4.3. Legal requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency). 

4.4. With your consent: We may share your information with third parties if you have explicit consent.

Data security 

5.1. We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

5.2. In the event of a data breach, we will immediately mitigate the impact and notify affected users as required by law.

Your rights 

6.1. Access and correction: You have the right to access and update the personal information we hold about you. If you wish to exercise this right, please contact us at team@unknown.marketing. 

6.2. Data portability: You may request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format. 

6.3. Right to object: You have the right to object to processing your personal information for direct marketing purposes. 

6.4. Right to withdraw consent: If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time. 

6.5. Right to erasure: You may request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

International data transfers 

7.1. Your information may be transferred to and processed in countries other than yours, where data protection laws may differ. We will take appropriate measures to ensure that your information is treated securely and in accordance with this Privacy Policy.

Third-party links 

8.1. The Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy 

9.1. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy.

Contact us 

10.1. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at team@unknown.marketing.

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      Your customer success manager will contact
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      Reviews:

      5.0

      Amazing experience with a lovely team! Great service, and insightful feedback from the team each time. Extremely organised organization - communication was done through slack and notion. They provide weekly, monthly, and quarterly reporting too. I will recommend working alongside the incredible UM team.

      USA

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      UM did a great job in resolving our issue with Google Ads, diagnosing our issue very quickly and getting us back where we needed to be! Highly recommended! A+++

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      Great work from UM team. They delivered on time, good results and continued to look for ways to improve and build on learnings. Always prepared and super available. Highly recommend!

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        By sending this form I confirm that I have read and accept the Privacy Policy

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        Your customer success manager will contact
        you in the next 24 hours.